The past 12 months have seen particularly challenging times for the industry, with lead-times for components slipping out further and further. Despite this, Charcroft have managed to maintain record on-time deliveries to Key Customers of 98.5% for the last 12 consecutive months. In comparison to a reported market average of 70%, this is an impressive statistic by anyone’s measure. But how does Charcroft achieve this?
There are many factors that contribute to this, arguably the most important of which is the vast wealth of experience that our sales team possess. With over 40 years’ experience between us we are well-versed in weathering the storm, giving us the foresight to stage an early intervention based on our market knowledge. This knowledge also enables us to think outside the box to find flexible solutions to our customer’s queries. This can range from identifying alternative parts with faster availability, suggesting ways to design-in flexible procurement, and identifying upgraded alternatives to legacy devices. Our sales team also strive to get a swift response from our franchised manufacturers to ensure we can tackle the problem quickly, minimizing liability and procurement risk for customers.
Our sales team works closely alongside our procurement and customer services teams, ensuring a well-informed overview of the current market status. This collective approach means we can be extremely pro-active and utilize our collaborative efforts to ensure we are prepared for anything. It means we can actively plan inventories based on potential demand. With the ability to hold up to 12-months of customer buffer stock, we can invest in inventory to minimise back-to-back ordering.
Our ongoing efforts behind the scenes are all focused around ensuring that we can provide our customers with the best solution. So if you have problems with delivery times and lead times, challenge Charcroft to find you a solution!